For returns or changes the first thing you must do is to contact us through our email address firstname.lastname@example.org or by calling us at (00) 34 966 355 999. Whatever the cause, the order must be returned in the original packaging. We detail below our policies:
Notice period: the buyer will have a period of 15 working days from the receipt of the order.
Incorrect or defective order: if the order is incorrect we will take care of the collection and delivery of the new products without generating any type of expense to the buyer, as long as it is communicated within the notice period previously indicated. If the products are defective we will examine the merchandise when it arrives to us and we will proceed to the exchange or refund of the money as agreed with the customer.
Return of product: the buyer must send the product on his own to the address that we indicate when he contacts us. Once we receive the order in the same state in which it was sent, we will proceed to the reintegration of the total amount of the products (the original shipping costs are not refunded).
Changes: if you want to change the product because it does not match your size or it is not what you expected and want to acquire another first thing you will have to do is to notify us by email or phone. Afterwards, we will give you the necessary indications to send the original order by yourself to the address we give you when you contact us and we will detail the rest of the procedure to be carried out.
No changes or returns of products are allowed if have been washed or manipulated incorrectly, that have odors or stains, that have been removed the labels or products that can be considered intimate clothes (such as cowlings) for reasons of hygiene. Neither will any refund that has not previously been notified by the customer and accepted by Daimyo.
Customized products, such as embroidered belts, are not allowed for return or exchange.